Time Warner Cable has turned off ad skipping in its “Look Back” on-demand service. Here’s a succint description of Look Back from the NY Times:
The service, called Look Back, will let cable customers watch certain shows later on that they missed, just the way a digital video recorder does, but without an extra monthly fee. The fast-forwarding function will be turned off, however, and consumers will be limited to watching programs later on during the day they are shown, anytime before midnight.
Look Back will be rolled out in South Carolina in October 2007 and will be phased into other markets.
So why make it difficult to skip ads? Time Warner Cable is obviously catering to the market that’s most important to them: Advertisers. Time Warner is a huge conglomerate and they know the value of keeping advertisers happy.
Apparently customers aren’t that high on their priority list. Not being able to skip ads makes advertisers happy. But it makes most customers unhappy.
Some research from Tivo has shown that most DVR users value their DVRs because of time-shifting, not because of ad-skipping. But that’s not because viewers love advertisers. Everyone’s just used to it.
Time Warner is giving consumers the ability to view TV shows on their own schedule but is forcing them to watch commercials. If consumers are really upset, they will likely pay with their wallets. Anyone unhappy with this arrangement can simply buy a Tivo, pay a monthly fee and have total control over skipping commercials.
It seems like Time Warner is handing Tivo potential customers that want more control of their TV. From the NY Time article:
Time Warner is aware that it may lose some DVR subscribers as its Start Over and Look Back features become more widespread, Mr. Stern said. But it believes it can make more money in the long run by providing free time-shifting, accompanied by ads.
“People are used to advertising. A good number of people like the advertising,†said Jeffrey L. Bewkes, the president of Time Warner Inc. at a cable industry conference in late July. “Our research and our in-market tests show people would rather have free everything you want, when you want.â€
Other cable providers in the U.S. will likely follow suit. Currently Number 1 cable company Comcast has lots of on-demand shows, but does not block ad-skipping. Comcast is looking to add a similar service to Look Back, however, and may decide to block ads for that service. Cox Cable also has a VOD service and plans to turn off ad-skipping.
Perhaps Time Warner should offer viewers options. For example:
- Allowing customers to Pay for Fast Forwarding. How many people would be willing to pay $5 a month to view all on-demand or Look Back shows without commercials? I’m not sure, but why not try it and see?
- Using Short Overlay Advertisements. Keep the Look Back service free, but instead allow advertisers a new way to sponsor content. Their ads can run on the lower-third of the screen, or as an overlay while the shows are playing. That way there’s no need to fast forward at all. The downside? No 30-second spot. But it’s about time that advertisers start making ads for the next-generation of TV viewers.
Overall, a very sticky situation for everyone. Will consumers be OK with not skipping ads? Will other cable companies follow suit? Will stand-alone DVRs like Tivo become more marginalized if cable companies get everyone used to free ad-sponsored on-demand TV? Guess we need to wait and see.
[Via TV Squad. Business 2.0 and NewTeeVee.]
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